Last updated: 3 November 2026
How we deliver
All products are delivered digitally by email to the address entered at checkout. Nothing is posted and there is no delivery charge.
You will receive two emails:
- Order confirmation, sent automatically when your order is placed. It confirms the edition, price and our terms. It does not contain your licence.
- Delivery email, sent separately once your order has been processed. It names your edition and order number and contains your licence details, installation instructions and how to get help.
Same-day delivery
- Cutoff: Orders paid by 5pm UK time, Monday to Friday, are delivered the same day (UK time).
- Orders after the cutoff: delivered the next working day by 12pm.
- Fulfilment days, weekends and bank holidays: Monday to Friday. Orders placed at weekends or on UK bank holidays are delivered the next working day by 12pm.
Times are UK time (GMT, or BST in summer). Orders paid by a method that needs extra checks are delivered once payment is confirmed.
Before we deliver
We only send the delivery email after payment is confirmed. If anything about your order needs checking, such as the edition or a payment review, we will email you first.
If your email does not arrive
- Check your spam, junk and promotions folders for emails from contact@rocketaccounting.uk.
- Check the email address on your order confirmation.
- Use Order status to see whether the delivery email has been sent.
- Contact us with your order number. We can resend to the same address, or to a new address after checking you are the buyer.
Delayed orders
If we cannot deliver within the times above we will email you with the reason and a new time. If we cannot supply your order at all, we will refund you in full to your original payment method.
Keep your licence safe
Your licence is for you only. Keep the delivery email and do not share the licence details publicly.
