Quick answers about choosing an edition, delivery, payment, activation, refunds and the limits of legacy QuickBooks Desktop.
The edition your company file was last used with: Pro, Premier or Accountant. Check Help > About QuickBooks or press F2 in QuickBooks. Compare editions.
No. Intuit states that UK and Irish company files are not compatible with versions from other regions.
Newer versions normally update older files when they open them, and an updated file generally cannot be opened in the older version again. Back up first and read the compatibility guide.
Each product is a 1 User licence.
By email. You receive an order confirmation, then a separate delivery email with your licence and instructions for the edition you bought.
Same-day delivery: Orders paid by 5pm UK time, Monday to Friday, are delivered the same day. Orders after the cutoff: delivered the next working day by 12pm. Delivery policy.
Check your spam or junk folder and that the email address on your order is correct. Then contact us with your order number.
Use Order status with your order number and email, or sign in to My account if you created one.
We accept PayPal. Choose PayPal at checkout and you will be taken to PayPal to pay securely. Prices are in pounds sterling (GBP). Payment policy.
Yes. Your order confirmation email is your receipt and contract confirmation.
Follow the steps in your delivery email. General guidance is on our installation and activation help page.
Contact us with your order number, Windows version and the exact error message or code.
No. Intuit ended all QuickBooks Desktop services and support for UK customers on 30 June 2023. Our help covers your order, the licence we send and our instructions.
No. HMRC stopped accepting MTD for VAT submissions from QuickBooks Desktop from 7 April 2024. You need MTD-compatible or bridging software for VAT returns.
Do not rely on them. These depend on Intuit services that have been withdrawn for UK Desktop customers.
No. Intuit stopped development and updates for UK versions on 30 June 2023.
Yes. You can cancel within 14 days of placing your order for a full refund. Refund and cancellation policy.
Your rights under the Consumer Rights Act 2015 are not affected. Contact us and we will repair or replace it or, where that is not possible, give a price reduction or refund.
Contact us before using the licence. We will explain the options available for your order.
We reply by email. Include your order number if you have one.
